PRIVACY
Privacy Policy
Last updated: 23 October 2026
Casañor respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with and your rights in relation to that information.
1. Who We Are
Casañor is an independent jewellery business operated by Ingrid Chavez Jimenez, a sole trader established in the United Kingdom.
Trading name: Casañor
Legal name: Ingrid Chavez Jimenez
Business address: 242 Ackalm Road, London, W10 5JJ
Email: hola@casanor.co.uk
Website: https://www.casanor.co.uk
Ingrid Chavez Jimenez, trading as Casañor, is the data controller for the personal information covered by this policy.
2. Information We Collect
Depending on how you interact with us, we may collect:
Contact and delivery information
Name, email address and telephone number
Billing and delivery addresses
Delivery or market collection preferences
Order and transaction information
Products purchased and order history
Order values, payment status and refunds
Gift card purchases, recipients and balances
Information relating to bespoke commissions, including design preferences and agreed specifications
Customer account information
Account registration and profile details
Saved contact information and order history
Optional birthdate information, where provided
Communication and marketing preferences
Payment information
Payments may be made using supported credit or debit cards, Apple Pay or Google Pay.
Payments are handled by the payment service providers connected to our Wix store. Casañor does not directly store complete payment card numbers or card security codes. We may receive transaction confirmations, payment status and information needed to administer orders and refunds.
Communications
We may keep information you provide when contacting us by email, website forms, WhatsApp, social media or other communication channels.
Website and technical information
Our website and authorised technology providers may collect information such as IP address, device and browser information, pages visited, website interactions, cookie identifiers and approximate location derived from technical data.
3. Why We Use Your Information
We use personal information for the following purposes and legal bases under UK data protection law.
Purpose: Processing orders, payments, delivery and returns
Lawful basis: Performance of a contract
Purpose: Managing customer accounts and gift cards
Lawful basis: Performance of a contract or steps requested by you
Purpose: Preparing and fulfilling bespoke commissions
Lawful basis: Performance of a contract or steps requested before entering one
Purpose: Responding to general enquiries
Lawful basis: Legitimate interests in providing customer service
Purpose: Keeping tax, accounting and legally required records
Lawful basis: Legal obligation
Purpose: Preventing fraud and protecting our website
Lawful basis: Legitimate interests or legal obligation, as applicable
Purpose: Sending promotional emails, birthday offers and eligible abandoned basket reminders
Lawful basis: Consent or legitimate interests where permitted, subject to applicable electronic marketing rules
Purpose: Using non-essential analytics and similar technologies
Lawful basis: Consent where required
Purpose: Handling disputes and protecting legal rights
Lawful basis: Legitimate interests or legal obligation, as applicable
Where we rely on legitimate interests, we consider the impact on your privacy and rights.
4. Customer Accounts
Creating a Casañor account is optional. Customers may purchase products using guest checkout where available.
If you create an account, we use your information to manage your profile, facilitate purchases and provide access to relevant account features.
You may contact us to request access to, correction of or deletion of your account information. Some records may need to be retained for legal, accounting or other lawful purposes.
5. Birthday Information
Customers may choose to add their birthdate to their member profile.
Providing this information is optional and is not required to make a purchase.
Where you have agreed to receive relevant marketing communications, we may use your birthday information to send birthday greetings, special offers or gift promotions.
You may update your information or withdraw your marketing permission at any time.
6. Marketing Communications
If you subscribe to Casañor marketing, we may contact you about:
New jewellery collections and product launches
Restocks and limited-edition pieces
Upcoming markets and events
Seasonal promotions and exclusive offers
Birthday treats, where you have provided the relevant information
Other Casañor news
We may also contact existing customers where the law permits us to do so under the applicable existing-customer marketing exception.
Marketing consent is optional and is not required to make a purchase.
You can unsubscribe at any time using the link in our marketing emails or by contacting hola@casanor.co.uk.
We may retain limited information about an unsubscribe request to ensure your preference is respected.
7. Abandoned Basket Reminders
If you begin a purchase but do not complete it, our website may identify an abandoned basket.
We may send a reminder about the unfinished purchase only where permitted by applicable electronic marketing and data protection rules.
You can opt out of these messages using the available unsubscribe method.
8. Cookies and Analytics
Our website is built using Wix and uses cookies and similar technologies.
Some cookies are necessary for website security, shopping baskets, checkout and other essential functions.
We also use Google Analytics and may use Wix's own analytics functionality to understand website performance and improve our services.
Our website uses Usercentrics cookie consent tools to manage visitor preferences.
Where consent is legally required, non-essential cookies and similar technologies should only be activated after the relevant permission has been obtained.
You can manage your preferences through the cookie controls available on our website.
Further details may be provided in our Cookie Policy or cookie preference centre.
9. Who We Share Information With
We do not sell your personal information.
We may share information with service providers where necessary, including:
Wix, for website hosting, online store functionality, customer accounts, communications and gift card management
Payment providers, for payment processing, fraud prevention and refunds
Royal Mail, Evri or other selected delivery providers, for order delivery
Google, for analytics where enabled and permitted
Usercentrics, for cookie consent management
Email and communication service providers, for customer communications and permitted marketing
Professional advisers, where reasonably necessary
Public authorities, where disclosure is legally required
These organisations may act as processors or independent controllers, depending on the services they provide.
We share only information reasonably necessary for the relevant purpose.
10. International Transfers
Some technology and payment service providers may process personal information outside the United Kingdom.
Where a transfer is subject to UK international data transfer requirements, we rely on an applicable lawful mechanism, such as UK adequacy regulations, approved contractual safeguards or another permitted arrangement.
Where relevant, you can contact us for further information about the safeguards applicable to your information.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including relevant legal obligations.
Our retention approach includes:
Order and financial records: retained for applicable tax and accounting requirements and, where necessary, to manage legal claims.
Customer account information: retained while the account is active and reviewed when no longer needed.
Customer enquiries: retained while necessary to respond and manage any related order or dispute.
Marketing records: retained while you remain subscribed, with limited suppression records retained after opting out where appropriate.
Birthday information: retained while needed for the agreed purpose or until removed, subject to any necessary records.
Gift card information: retained while needed to administer the gift card and meet relevant financial and legal requirements.
Cookie and analytics information: retained according to the applicable technology settings and retention periods.
We may retain information longer where necessary to resolve disputes, establish legal rights or comply with the law.
12. Your Data Protection Rights
Subject to applicable legal conditions, you may have the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate information
Request deletion of information in certain circumstances
Request restriction of processing
Object to certain processing, including direct marketing
Request portability of certain information
Withdraw consent where processing is based on consent
To exercise your rights, email hola@casanor.co.uk.
We may ask for information reasonably necessary to verify your identity.
13. Security
We take reasonable technical and organisational measures to protect personal information.
Our website and payment services use third-party technology providers with their own security arrangements.
No method of electronic storage or transmission can be guaranteed to be completely secure.
14. Children
Casañor's website is not specifically directed at children.
We do not knowingly collect children's personal information where doing so would require additional consent or safeguards that have not been obtained.
If you believe a child has provided personal information inappropriately, please contact us.
15. Customers Outside the UK
Customers outside the UK may have additional privacy rights under laws applicable to their circumstances.
Where such laws apply to Casañor's handling of personal information, we will respect the rights and obligations they require.
16. Third-Party Websites
Our website may contain links to external websites or services.
Independent third parties are responsible for their own privacy practices. We recommend reviewing their privacy notices before providing information.
17. Changes to This Policy
We may update this Privacy Policy when our business, website functionality or legal obligations change.
The latest version will be published on our website with an updated date.
18. Contact and Complaints
For privacy questions or requests, contact:
Ingrid Chavez Jimenez, trading as Casañor Email: hola@casanor.co.uk
You also have the right to complain to the UK Information Commissioner's Office (ICO). Website: https://ico.org.uk
We would welcome the opportunity to address your concerns directly before you contact the regulator.